Start selling with AliDrop today

Wondering if eDreams is a trustworthy travel platform? With countless online travel agencies out there, it’s crucial to know whether eDreams stands up to expectations. In this comprehensive review, we’ll explore the legitimacy of eDreams, its safety features, and overall user experience. We’ll also tackle common concerns like eDreams reviews, complaints, and its customer service. From hidden fees to refund policies and eDreams Prime issues, we’ve got you covered. Whether you're seeking cheap flights or looking to understand potential risks, this blog will provide the clarity you need to make an informed decision. By the end, you’ll know whether eDreams is the right choice for your next trip.

What is eDreams and How Does it Work?

eDreams is a major player in the online travel booking industry, known for offering a wide range of flight, hotel, car rental, and vacation package deals. Founded in Spain in 2000, the platform attracts millions of travelers every year.

• Wide Selection: eDreams compares prices from over 450 airlines and more than 855,000 hotels across 40,000 destinations.
• Booking Convenience: It serves as a middleman between travelers and airlines, making it easy to find competitive prices and last-minute deals.
• Secure Payment: Payments are processed securely, with instant booking confirmations sent via email.

eDreams gives you access to a wealth of options, but it's important to note that when you book, the reservation is made with eDreams, not directly with the airline or hotel. As a result, if issues arise, you’ll need to contact eDreams customer support.

Additionally, eDreams offers extras like insurance and a paid “Prime” membership that provides exclusive deals. However, it's essential to read the fine print to avoid any hidden fees or unexpected charges, which can sometimes be a point of contention among users. While many appreciate the discounts, some have voiced concerns about support and refund processes. This blend of experiences contributes to ongoing discussions about the legitimacy and safety of using eDreams for travel planning.

Is eDreams Legitimate for Booking Flights in 2025?

eDreams remains a significant player in the online travel industry, with over 359,132 reviews and a solid TrustScore of 4.4 out of 5. Despite its popularity, it’s essential to evaluate whether eDreams’ legitimacy holds up in 2025 and if it's safe for flight bookings. Let’s break it down:

eDreams Company Background

eDreams began in 1999 in Silicon Valley, later moving to Barcelona, Spain. It’s now part of eDreams ODIGEO, one of Europe’s largest e-commerce businesses and a leader in travel subscriptions. eDreams has merged with major brands like Opodo and Travellink. eDreams went public on the Madrid Stock Exchange in 2014, boosting its credibility and transparency.

eDreams Accreditation and Industry Standing

eDreams holds strong credentials within the travel industry. It’s a top contender among online travel agencies, with an IPO that valued the company at around $1.5 billion. In 2025, eDreams continues to report record revenue and profitability. The brand is recognized for offering reliable flight booking services and has won multiple industry awards.

However, eDreams has faced scrutiny in the past. Government investigations into hidden fees and refund issues have sparked some debate about its reputation. For example, in 2022, complaints about refund delays were raised by New Zealand’s watchdog and the European Parliament. These incidents, while notable, do not detract from the company’s overall legitimacy.

Is eDreams Safe for Payments and Personal Data?

When it comes to booking your flights, eDreams ensures a safe and secure experience.

• Data Security Standards: eDreams employs strong data encryption and adheres to modern privacy controls. Their systems meet current e-commerce standards, offering you a secure experience.
• Payment Methods Accepted: eDreams supports various payment options, including major credit and debit cards. All transactions are processed through secure online gateways, minimizing the risk of fraud.

eDreams utilizes reputable global reservation systems, such as Amadeus and Sabre, ensuring your bookings are processed securely. You’ll receive instant confirmation and digital records, keeping your payment and personal information protected.

Why is eDreams Cheaper than Other Flight Booking Sites?

If you've been searching for cheap flights, you've probably noticed that eDreams often offers lower airfares compared to other well-known travel websites like Expedia, Kayak, or even directly on airline websites. So, why is eDreams cheaper? And is it really legitimate when the deals seem too good to be true?

Let's break down how eDreams achieves these low prices—and whether there are any hidden costs behind them.

How eDreams Sources Low Prices

eDreams uses advanced fare aggregation tools that pull deals from over 575 airlines and 40,000 routes worldwide. By tapping into such a large network, eDreams can offer a variety of price options, including budget or lesser-known airline combinations that other booking engines might overlook.

This is why you may often find prices $20–$100 lower than those listed elsewhere.

But the real price slasher? eDreams Prime.

• eDreams Prime: This is a paid membership offering exclusive discounts on flights, hotels, and car rentals all year long.
• Prime Deals: You could save $50 or more on international flights and up to 40–60% on hotels.
• Cost: The annual subscription for Prime is €69,99 in the U.S. Many users start with a 30-day free trial but may not realize it turns into a paid subscription if not canceled.

In short, eDreams appears cheaper because:

• It bundles unique flight combinations not typically shown by airlines.
• Many listings feature exclusive Prime prices, slashing fares.
• eDreams focuses on high volume and subscriptions instead of traditional search-based pricing.

The Real Cost: Hidden Fees and Prime Membership Traps

While eDreams’ low prices are tempting, there are some downsides you need to watch out for, especially based on user reviews on Trustpilot and Reddit. Let's dive into what these issues are.

1. Hidden Fees: The initial flight price may not include extras like:
   
   • Seat selection
   • Carry-on or checked baggage
   • Credit card processing charges. So, a $280 flight could quickly become $360 once you add these fees during the booking process. Many users report feeling misled when these extras appear late in the booking process, and this is a common complaint in eDreams customer service feedback.
     
     
2. Prime Auto-Charge Risks: The "free" eDreams Prime trial often turns into an automatic annual charge of €69,99 if you don’t cancel it within the 30-day trial period.
   
   • Lack of Reminders: eDreams doesn’t always send clear reminders, and many customers are caught off guard when they see the charge on their card later.
   • Refunds: Users report difficulties with refunds, especially for Prime charges. Refunds are possible, but they come with a limited window and often require multiple email exchanges.

Are eDreams' Cheap Flights Actually Cheap?

Yes, eDreams offers cheap flights, but it's important to:

• Use Prime: If you frequently use Prime and track your trial properly, you’ll get the best value.
• Check for Hidden Charges: Always read the fine print regarding baggage and additional fees.
• Understand the Deal: Make sure you know the difference between an actual bargain and a paid perk like Prime.

So, while eDreams can be a great option for finding affordable travel deals, being aware of the potential hidden costs can help you make the most of your bookings.

What Are Real Users Saying About eDreams? (2025 Reviews)

When you search for feedback on eDreams in 2025, you'll find a mix of positive and negative reviews. With over 357,000 reviews and a TrustScore of 4.4 out of 5, eDreams continues to attract both repeat and new travelers. Here's a breakdown of what users are saying.

Positive Experiences and Praise

Many users appreciate the simple booking process and the deals available through eDreams. Key positives include:

• Easy Booking: Travelers often highlight how quick and straightforward the booking process is.
• Helpful Support: Some users praise customer service agents for their patience and willingness to resolve issues, sometimes even offering discounts or credits for future bookings.
• Discounts: The eDreams Prime membership is also well-received, with users noting significant savings on flights and hotels.

Negative Complaints & Common Problems

Not all feedback is positive, with several recurring issues:

• Refund Delays: Many users report long delays or difficulties obtaining refunds, particularly after flight cancellations. Some claim eDreams makes it difficult on purpose, hoping customers give up.
• Prime Subscription Issues: Complaints about accidental Prime sign-ups and unclear renewal notices are common. Users often find themselves charged the $59.99 annual fee unexpectedly, leading to frustration and difficult cancellations.

eDreams Customer Support Experience

Customer service feedback is divided:

• Positive: Some travelers commend the personal touch and helpful agents.
• Negative: Others report long wait times, robotic responses, and a lack of proactive support, especially when issues like refunds or flight changes arise.

Is eDreams Legit According to Reddit and Forums?

On forums like Reddit, opinions vary. While some users praise eDreams for delivering real tickets and saving money, others warn about hidden charges and poor customer support. Critics acknowledge that eDreams is a legitimate company, but note the "cheap flight booking risks" and frustrations surrounding refunds and flexibility.

Comparing eDreams to Other Online Travel Agencies

As of 2025, eDreams ODIGEO is a leading global online travel agency (OTA), competing with giants like Expedia and Trip.com. With a strong European presence and a large customer base, it offers a range of travel products. But how does eDreams compare in terms of user experience and value?

eDreams vs. Airline Websites: Pros and Cons

Booking directly with airlines or through eDreams both have their advantages and disadvantages.

Pros of eDreams

• Cheaper bundles and access to low-cost carriers.
• Unique flight combinations not always available on airline websites.
• User-friendly app, especially for multi-city bookings.

Cons of eDreams

• Hidden fees and less flexible change policies.
• Customer service concerns, with a low rating (2/5 stars) on Skyscanner.
• Complaints about cancellations, refunds, and auto-enrollment in Prime.

While airline websites may offer more flexibility and clearer policies, eDreams can provide better pricing and a wider range of options.

Multi-City Bookings and Special Deals

eDreams excels in booking multi-city and complex itineraries. It allows travelers to combine flights, add stopovers, and compare various options all in one search. Frequent flash sales and exclusive discounts through eDreams Prime can save up to $100 annually for regular travelers. However, it’s important to review all add-on fees and subscription terms.

Refunds, Cancellations, and the Fine Print

eDreams often faces criticism for its handling of refunds and cancellations. Users report mixed results:

• Some get full refunds and even vouchers.
• Others experience delays or confusion, especially when dealing with cancellations or changes by airlines.

Tips for Getting Your Money Back

• Act quickly: Start the refund process immediately.
• Document everything: Keep copies of all emails, confirmations, and cancellations.
• Follow up: Contact eDreams via chat, email, or social media if necessary.
• Escalate: If needed, threaten to contact your bank or dispute the charge.

What to Watch for in the Terms & Conditions

Always read the fine print before booking:

• Prime membership: Watch for auto-enrollment and hidden charges.
• Extra fees: Check baggage, seat selection, and processing fees.
• Refund policies: Understand cancellation rules, non-refundable rates, and travel insurance requirements before booking.

The eDreams Prime Membership: Is It Worth It?

eDreams promotes its Prime membership as a great way to save on travel, offering access to discounts on flights, hotels, and car rentals for €69,99 per year. But is it really worth the investment, or is it just another subscription trap? Here's a breakdown of the benefits and drawbacks to help you decide.

Benefits and Drawbacks

Benefits:

• Discounts: Around 10% off flights and up to 50% off hotels for all bookings.
• Group Deals: Discounts extend to up to 10 people traveling with you, even if they’re not Prime members.
• Free Trial: A 30-day risk-free trial gives you a chance to experience the discounts before committing.
• VIP Support: Access to a 24/7 customer service hotline for faster assistance.

Drawbacks:

• Inconsistent Savings: Some flight prices can still be beaten by competitors like Kayak or Hopper.
• Travel Frequency: If you only book a few trips a year, the $59.99 fee may not be worth it.
• Cancellations: Changes and refunds go through eDreams, which can slow down the process and create frustration.

Avoiding Unwanted Charges

Many users report being charged the €69,99 Prime membership fee unexpectedly. To avoid this:

• Use the 30-day Trial: Only sign up for the trial if you plan to book a trip right away, and cancel promptly if you don’t need it after.
• Cancel Before Renewal: Head to your “My Prime account” section to cancel before the trial ends.
• Document Everything: Take screenshots of cancellations, as some users face challenges with accidental renewals.

In short, eDreams Prime is beneficial for frequent travelers but may add extra costs for occasional users.

How to Contact eDreams: Customer Service Channels

Getting in touch with eDreams can be tricky for many users, especially when issues arise with bookings or refunds. Here’s what you need to know:

eDreams Contact Number and Support Options

• Help Center and Chatbots: For general inquiries like booking changes or cancellations, eDreams primarily uses its online help center and chatbots.
• Prime Support: Prime members get access to direct phone support. Contact details can be found in your Prime account dashboard or booking confirmation email.
• Non-Prime Support: Non-members often struggle to find a direct phone number and rely on email or chat support, which can involve long wait times.

Tips

• Always save your booking confirmation and any communication from eDreams.
• If urgent, reach out through social media for potentially quicker responses.
• Be persistent and follow up if needed, especially when dealing with refunds or complex issues.

eDreams Alternatives

While eDreams offers affordable travel booking options, it’s not the only platform available. Here are some top eDreams alternatives that offer similar services, often with unique features or different pricing models.

1. Expedia

• Overview: Expedia is one of the largest online travel agencies globally. It offers a wide range of services, including flights, hotels, car rentals, and vacation packages.
• Why Choose It: Known for its user-friendly interface, excellent customer support, and rewards program that allows you to earn points on bookings.
• Drawbacks: Occasionally higher prices compared to budget airlines and third-party websites.

2. Kayak

• Overview: Kayak is a powerful flight search engine that compares prices from hundreds of travel sites.
• Why Choose It: It’s a great tool for finding the lowest fares across multiple platforms and often offers flexible date options for cheaper tickets.
• Drawbacks: Not a full booking platform—Kayak redirects you to other websites to complete your purchase.

3. Skyscanner

• Overview: Skyscanner is another flight comparison tool, known for its ability to find the best deals across a range of airlines and booking sites.
• Why Choose It: Offers a comprehensive view of global flight prices and has a simple, clean interface.
• Drawbacks: It doesn’t offer a lot of additional travel services like hotels or rentals.

4. Google Flights

• Overview: Google Flights allows users to easily compare flights, set price alerts, and track fare trends.
• Why Choose It: It's known for speed, simplicity, and up-to-date pricing information directly from airlines and booking platforms.
• Drawbacks: Limited to flights only, without hotel or rental options.

5. CheapOair

• Overview: CheapOair is an online travel agency offering low-cost flights, hotels, and car rentals.
• Why Choose It: Focuses on providing budget-friendly travel options and often offers competitive fares.
• Drawbacks: Some users report a lack of customer service and difficulty with refunds.

Conclusion

eDreams offers affordable travel options, including flight bundles and exclusive discounts through its Prime membership. While it provides competitive prices and convenient multi-city bookings, user complaints about hidden fees, Prime subscription issues, and slow customer support are worth considering. For those seeking alternatives, platforms like Expedia, Skyscanner, and Google Flights offer similar services with different pros and cons. Ultimately, whether eDreams is right for you depends on your travel frequency, willingness to navigate potential issues, and comparison of other options. Always read the fine print to ensure you're getting the best deal for your needs.